Frequently Asked Questions
Everything you need to know about your Stanley 1913 CA orders and gear.
What is the standard shipping time for orders within Canada?
Standard shipping typically takes 3 to 7 business days for delivery within Canada, depending on your province. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for unused products?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are Stanley products covered by a warranty?
Yes, all Stanley products purchased through our official store come with a Built for Life™ limited lifetime warranty, covering manufacturing defects and thermal performance.
Can I wash my Stanley tumbler in the dishwasher?
Most of our modern Quencher and Classic series products are dishwasher safe. However, to preserve the finish and vacuum seal, we recommend checking the care instructions on the bottom of your specific bottle or tumbler.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order once it has been placed?
Once your order is processed, you will receive a confirmation email containing a direct link to the carrier's tracking page where you can monitor your shipment's progress in real-time.